General Terms and Conditions of Sale
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Takeaway” refers to the food outlet you wish to place an order with
“TFA/us” means The Food App, the trading name of The Food App Ltd, a company registered in England and Wales under number 11708059 whose registered office is at 36 Horton Road, Slapton, Leighton Buzzard, United Kingdom, LU7 9DB. TFA are the operators of this Application;
“Application” means The Food App mobile application that you use for placing food orders
These Terms and Conditions govern the sale of all goods by us and will form the basis of the contract between you and us. If you wish to place an order with us, our Application will guide you through the ordering process. Before submitting your order to us, you will be given the opportunity to review and amend it. Please ensure that you have checked your order and that you have read these Terms and Conditions carefully before submitting it.
All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from restaurant problems for which we will not be responsible. In order to contract with The Food App you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. The Food App retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been confirmed by the restaurant.
Pricing and Availability
Whilst we try to ensure that all details, descriptions and prices which appear on this Application are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will not be eligible for a refund from The Food App. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
All online card payments are made by STRIPE. Payments made to us will appear on your statement as THE FOOD APP – STRIPE. Upon receiving your order, we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a full payment against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email, the monies paid shall be used for the value of goods you have purchased as listed.
Times given for collection and delivery are only approximate; neither TFA nor the Takeaway can provide an exact time for delivery but endeavour to deliver within the approximate delivery time specified when you place your order.
Refunds & Charge-backs
For refunds, charge-backs or disputes for online paid orders, please contact us on the details mentioned below. If an unrecognised transaction appears on your card / statement from THE FOOD APP, please contact us on the follow details:
The Food App, Email: firstname.lastname@example.org , Website: https://thefoodapp.co.uk
Order cancellation and amendments
Once the order has been confirmed and payment taken from your account, you will be unable to cancel your order and will not be eligible for a refund. To change or cancel your order please contact the Takeaway Restaurant to attempt to resolve your request.
If you are unhappy with the quality of any goods or the service provided by the takeaway and wish to seek any form of compensation, you should contact the takeaway directly to raise your complaint and, where appropriate, follow the takeaway’s own complaint procedures. If you are unable to contact the takeaway, or the takeaway refuses to deal with your complaint, you can contact the TFA Customer Support Team, as the provider of this Application, on email@example.com within 48 hours of placing your Order and one of the TFA Customer Support Members will attempt to contact the takeaway in order to request compensation on your behalf. Please note that TFA has no control over the takeaway and the quality of the goods or service that they provide, and are not able to provide, and have no responsibility or liability for providing, any compensation to you on behalf of any takeaway.
The TFA Customer Support team will attempt to assist you and resolve any enquiry where possible regarding your order. You can contact the TFA Customer Support team by emailing them at firstname.lastname@example.org
The Food App shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Application.
If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) will be deemed severed from the remainder of these Terms and Conditions and the remainder will be valid and enforceable.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Law and Jurisdiction
These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by and construed in accordance with the laws of England & Wales.
If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in the above clause takes away or reduces your rights as a consumer to rely on those provisions.
Any dispute, controversy, proceedings or claim between you and us relating to these Terms and Conditions, or the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
Address: 36 Horton Road, Slapton, LU7 9DB
The Food App trading as The Food App LTD,
Company Number 11708059.
Registered in United Kingdom.
Email: info@TheFoodApp.co.uk ,